Terms & Conditions
Please read these terms carefully before using our services.
Last updated: January 2026
1. Introduction
These Terms and Conditions govern your use of the SIFEX website and services. By using our services, you agree to these terms in full.
2. Services
SIFEX provides international shipping and logistics services including air cargo, sea freight, express courier, and door-to-door delivery. All services are subject to availability and our standard operating procedures.
3. User Obligations
You agree to provide accurate information when using our services, including correct shipment details, contact information, and documentation. You are responsible for ensuring your cargo complies with all applicable laws and regulations.
4. Prohibited Items
The following items are prohibited from shipping: hazardous materials, illegal substances, weapons, explosives, flammable liquids, radioactive materials, and any goods prohibited by applicable law.
5. Pricing and Payment
Shipping rates are quoted based on cargo weight, dimensions, destination, and service type. All quotes are valid for 14 days unless otherwise stated.
6. Liability
SIFEX shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
7. Insurance
Cargo insurance is available upon request. In the absence of declared insurance, our liability is limited as per standard terms.
8. Force Majeure
SIFEX shall not be liable for delays or failures in performance resulting from acts of God, natural disasters, war, civil unrest, strikes, or governmental actions.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
10. Modifications
SIFEX reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to our website.
11. Governing Law
These terms shall be governed by and construed in accordance with the laws of the United Republic of Tanzania.
12. Contact Information
For questions about these terms, please contact us at: SIFEX, Kipawa, Ilala, Dar es Salaam, Tanzania.
By using SIFEX services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.